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Legal notice & privacy

Who edits this site,
what we collect.

The contact forms are the only way you actively send us personal data on this site. We use no audience analytics, advertising pixels or third-party trackers. Your Neural ICE appliance does not send us your documents or conversations; see the data boundaries.

No trackers · no advertising cookies Last updated 15 October 2026
Who publishes this site

Legal notice

Publisher
Neural ICE, a company being incorporated in Switzerland. Until registration is complete, the person responsible for editing this site is its founder (Thomas Kristner), reachable at the address below. The registered name, seat and commercial-register number (CHE) will be published here as soon as they are issued.
Contact
hello@neural-ice.ch · privacy: privacy@neural-ice.ch · security: security@neural-ice.ch (see security.txt)
What we sell
Neural ICE sells its appliance direct or through OEM partners, always preinstalled and ready to onboard. The customer keeps the device on their premises. The subscription covers software access, signed updates, fixes and new capabilities. Multi-user use is limited by the machine. This page is not a price list and does not claim a certification (including ISO/IEC 42001).
Hosting
Cloudflare Pages and Cloudflare Workers (Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA, and its EU entity Cloudflare Germany GmbH).
Intellectual property
The Neural ICE name, logo, texts and illustrations on this site are protected. ICE-CoreOS is published under its own open-source licence on GitHub; the licence in that repository governs it, not this page.
Applicable law
Swiss law applies. Where the GDPR applies to a visitor in the European Economic Area, this page describes how we meet it. The site is designed to support GDPR, Swiss FADP and AI Act contexts; it does not claim a conformity certificate.
Privacy

Data from the contact forms

One form sends data to our own collection endpoint (homepage use-case enquiry). No third-party form service.

What we collect
Name and work email (required); optionally company, company size, reason and free-text message. The server also records the country of the request (from the hosting provider's geolocation of the IP) to route commercial follow-up. The IP address is not stored in the contact record. A separate security log keeps submission outcome with IP, country, network number, user agent, Cloudflare request id and email for abuse prevention, deleted after 90 days.
Why
To answer you and prepare a possible commercial relationship. No profiling, automated decision-making, advertising, resale or enrichment from third-party databases.
Legal basis
Pre-contractual steps at your request (GDPR art. 6(1)(b)) and, for general enquiries and security logging, our legitimate interests in responding and protecting the service from abuse (art. 6(1)(f)). Under Swiss law: transparency, proportionality and purpose limitation.
How long
Enquiries without a relationship are deleted within 24 months of the last exchange. If a commercial relationship begins, the record is kept for its duration and then for statutory retention periods. Security logs: 90 days.
Anti-spam
Cloudflare Turnstile (no advertising cookie; does not follow you across sites). Cloudflare analyses technical browser and network signals to detect bots. Submissions are rate-limited with a short-lived technical counter.
Cookies
This site sets no cookie of its own, and no audience-analytics or advertising cookie. We do not ask you to accept non-essential cookies.

Processors

Cloudflare
Hosts the site, receives and stores form submissions, and provides anti-bot protection (Cloudflare, Inc. in the United States and Cloudflare Germany GmbH), under a DPA with EU standard contractual clauses where relevant.
Resend
Delivers the notification email about your request (Plus Five Five, Inc., United States), under a DPA with EU standard contractual clauses.
No sale of data
We do not sell, rent or disclose your data to other recipients for commercial purposes. The providers above act only to deliver the services described.

Cloudflare and Resend involve entities in the United States; form submissions may therefore leave Switzerland and the EEA under standard contractual clauses. Your AI appliance does not send your documents or conversations to these providers; what it does send for licence and updates is described in the next section.

Privacy

Licence, updates and our server logs

Your appliance and the Neural ICE Client app send us no usage telemetry. They contact our servers only to check the licence and to fetch signed updates. Our servers log these requests, as any web server does. We use these logs to run the service and to count our fleet. No documents, conversations, prompts or answers are ever part of them.

Licence activation and check
At activation and then about once a day, the appliance sends the licence key, a hardware fingerprint derived from its security chip, its device name and its platform type to licensing.neural-ice.ch. That service passes the request to our licence provider. The provider keeps the machine record and the date of the last check. Our relay does not pass your appliance's IP address on to the provider. A failed check never stops your appliance before the licence expires; only expiry or an explicit revocation (for example a stolen device) does.
Appliance updates
When an update is requested, the appliance downloads it from registry-v2.neural-ice.ch. A short-lived access token is renewed about every 20 minutes. Our server logs, for each request, the IP address, the time, the requested item, its size, the result and the software name of the client. The token service logs the hardware fingerprint and the requested repository. Case-law data updates send the licence key and the hardware fingerprint in the same way.
Client app updates
The Neural ICE Client app checks for an update at start and then every hour. It sends the licence serial of its appliance, its platform and its current version to updates.neural-ice.ch. It sends no device or user identifier.
Portal downloads
Downloads from the customer portal (installer, offline licence file, and later offline update packages) are recorded in the portal's security log with IP address, country, network number, browser user agent and account email.
Fleet statistics
From these logs we compute statistics: active appliances, versions in use, update progress, download and activation counts. Identifiers are replaced at collection by a keyed pseudonym that cannot be linked back without a key we hold separately. IP addresses, licence keys and fingerprints are never stored in the statistics.
Why
To validate licences and prevent their reuse on several machines, to deliver updates, to protect the service against abuse, and to know how many appliances are in service and up to date. No profiling, advertising or resale.
Legal basis
Performance of the contract for licence checks and updates (GDPR art. 6(1)(b)). Our legitimate interests in security and in aggregated fleet statistics (art. 6(1)(f)). Under Swiss law: transparency, proportionality and purpose limitation.
How long
Raw logs on our update server: 14 days at most. Technical logs of our Cloudflare services: 7 days. Pseudonymous records per appliance or licence: 35 days at the update feed, 90 days for the update server's daily records. Statistics without any identifier: 400 days. Portal security log: 90 days. The licence provider keeps the machine record for the life of the licence and its request logs for 30 days.

Processors for these services

Scaleway
Hosts our update server in Paris, France (Scaleway SAS), under a DPA.
Keygen
Licence management (Keygen LLC, United States; servers in Virginia, USA), under its data processing addendum with EU standard contractual clauses.
Cloudflare
Runs licensing.neural-ice.ch, updates.neural-ice.ch and the portal, and stores update files and statistics (Cloudflare, Inc. and Cloudflare Germany GmbH; storage in the EU jurisdiction).

An air-gapped appliance contacts none of these services: it uses a signed offline licence file and signed offline media.

Your rights

One email is enough.

Write to privacy@neural-ice.ch. We respond within 30 days, usually sooner. We ask for identity proof only as needed to make sure we are speaking to the right person.

Access & portability

See what we hold

Ask for a copy of everything linked to your address. For form data, that is a short email.

Rectification & erasure

Correct or delete

Ask us to fix an error or delete the record, unless a legal obligation requires retention.

Objection & restriction

Object or restrict

You may object to processing or ask us to restrict it. If you no longer wish to be contacted, tell us and we delete the record, subject to legal retention.

Complaint

Supervisory authority

In Switzerland, the FDPIC. In the EEA, your national authority. You do not need our permission, and you do not have to write to us first.

See the AI device data boundaries →